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Age

What age do you have to be to join?

Members must be at least 13 years old or older to sign up for a membership. Ages 13-16 the member must be accompanied by parent/guardian at all times. At age 17 years to 18 years of age can join the club and use without supervision, only if the club has a signed consent form on the membership agreement from a parent/guardian.
*All Guests must be over the age of 18 years.

Amenities

What type of classes do you offer?

We offer a variety of classes such as Insanity, Spin, Zumba, kickboxing, and more!

Do you have TV’s?

We have 17’ TV’s on each cardio machine.

Do you have a pool?

Hi, we don’t have a pool as Maxx focuses on areas most used in gyms and we keep our monthly membership rates low.

Do I need to bring a lock or do you provide them?

Hi, you must provide your own lock.

Do you have lockers?

Lockers are for daily use only. Members are not allowed to leave their belongings overnight.

Do you have showers?

Hi, of course we have showers! Get squeaky clean at the Maxx.

Annual Fees(Enhancement Fee)

If I have a family membership are we all individually charged an annual fee or is there just one fee for all of us?

Hi, all of the memberships are individual and each one has a club enhancement fee.

If I cancel my membership before the annual fee is due am I still charged for it?

Hi, you must complete a handwritten notice 30 Days prior to when the Enhancement Fee is charged. To know the exact date of our Enhancement Fee stop by the front desk and a staff member will be happy to look into your account for you.

What is “Enhancement Fee” is this a annual fee?

Hi, our Enhancement Fee is a once a year fee that covers all improvements in the clubs daily routines of cleaning, painting, and facility updates. The fee also helps guarantee that our membership rates never increase on you.

When do you charge your annual fee?

The $39 Enhancement Fee will be charged in either February or August depending on the month you signed up. For exact date on this due stop by the front desk and a staff member will happy to take a look at your account for you.

How much is your annual fee?

Hi, our Enhancement Fee is $39

Billing

What are my payment options to pay for a membership?

Hi, we invite you to come in to take a look of all our membership offers and current specials to see what best suits you. Any member of our staff can answer any questions you may have about specifics.

Can I pay with a credit card? Or do I have to pay with a checking account?

The club always encourages members to use a checking account and routing number for your membership as it is more secure and the numbers are much more unlikely to change which can cause problems with your account.

Can I update my billing info online?

Yes you can go on the website and there you can login to create an account and update your membership.

I need to update my billing info. Where can I do that?

Hi, stop by the front desk and a staff member will help you setup your new billing information.

Cancellation

How can I cancel my membership?

Hi, if you have fulfilled your membership agreement you are allowed to cancel at any time without any cancellation fees. You can cancel your membership in person at the club or by a handwritten letter sent by certified mail 30 Days prior to your billing date to avoid charges for the following month. We are sad to see you go, but wish you the best of luck on your fitness journey!

Cancellation Fees

What are your cancellation fees?

Hi, our buyout fee for our memberships is $58.

Cardio Theater

Does it cost extra to use the theater room?

Our cardio theater is available for all of our members. Whenever you feel like doing some cardio, step in and enjoy the show!

So… what movie is playing this week?

Our club Facebook pages are definitely the best place to find out about our movie schedule. This week we will be playing a great variety of movies. Check it out and keep an eye on our page for next week’s schedule!

So you work out and watch movies at the same time?

Yes, doesn’t that sound like a great way to pass the time while burning the calories? What would be your ideal movie to watch?

How does the theater work and what times do the movies run?

Each day the movie of the day plays on rotation so just walk in at any time and enjoy the show while burning some calories!

Cash

Can I pay in cash?

Hi, Maxx Fitness memberships must be set up to a bank account. If you would like to 
pay with cash or with any other payment option, we do have other payment options for our Enhancement Fee as well as paying cash for an annual membership. Please stop by the front desk for further details.

Class Schedule

Where can I find a description of all the classes?

Hi, you can find descriptions of any of our classes on our website but remember the best way of knowing exactly what you’re getting yourself into is by actually trying the class out for yourself. What do you have to lose?

Can you post your group exercise schedule online?

Hi, please download the Maxx Fitness Clubzz App from the Apple Store or Google Play depending on your mobile phone and you can see the class schedules at any time and make reservations.

Is it ever going to be possible to register for classes more than 24 hours ahead of time?

Hi, The 24 Hour Policy helps the club because members would book then not show up, keeping other members from being able to attend. If you meet with the manager he can show you how to reserve a class from your smart phone. Thank you, and we hope to see you soon!

What type of classes do you offer?

Hi, we offer a variety of classes. Please check out our website.

What time is your kickboxing class?

Hi, you can view our class schedule on our website: Please note that you must reserve your spot 24 hours prior before the class starts under “Class Signup” on our site. We hope to see you there!

Hi, can someone be kind enough to explain to me what “Team Training” is this a class?

Team Training is small group thirty-minute functional training classes.

Small group training instructors are certified in personal training and functional training programming. Workouts achieve the following benefits: 1. Programming 2. Coaching 3. Community 4. Commitment.
These sessions make it affordable to have a personal trainer and create a supportive environment. Please ask for the Fitness Director for more information and the schedule.

Contact Us

What is corporate’s phone number?

Hi, if you have any questions or concerns our best contact method is by sending us a message through our website. For immediate response please stop by the front desk and ask to speak to manager and he/she will be happy to address any questions or concerns.

Contests

Is there a fee for the 8-Week Challenge? Is there a grand prize for the person who wins the most points or loses the most weight/body fat?

Members get points over a period of 8 weeks by tracking their workouts, what they do
while in the club, and keeping a food journal. Essentially, everyone wins if they exercise 3+ times each week, combine workouts of weight training and cardio, and hopefully keep a food journal. There are prizes for everyone involved if they make it through the 8 weeks with enough points, and there is also a raffle of larger prizes. Our goal is to promote a healthy weight loss challenge, and motivate and support our members! The staff at the front desk will be happy to help you get started. Thank you!

We encourage you to win prizes like Maxx Tee Shirts, Water Bottles, Gym Bags and More! Points are given for doing Cardio, Weight Training, Taking Classes, Workout Consistency, Losing Bodyfat and Inches or Keeping a Food Journal.

It’s not hard to win prizes as long as they make it to the club 3-4 times a week!

Dress Code

What is your dress code?

Hi, in order to workout, of course workout attire is required, which means no work boots, jeans, etc. are allowed at the gym.

Employment

Are you guys hiring?

Hi, we’re happy to hear that you are interested in joining the Maxx Fitness family. Please visit our website to view our current job openings.

Equipment

Is this new equipment only going to be for class use or can anyone use it?

Hi, some of our equipment includes the Synergy 360X, which is a functional trainer, used with our Team Training classes and you can use it as long as there isn’t a class being held. Other than that the only machines that are strictly used with an instructor are the group cycling classes.

Do I need to pay for someone to teach me/explain how to use a machine?

At Maxx we will teach you how to use any of the machines you have questions using although we also provide one on one personal training sessions and Team Training for ongoing results.

Why do I need to set an appointment for someone to teach me briefly on how to use a machine?

We understand that you may be wondering why we require an appointment for an equipment information session. Here at the Maxx we like to set time apart specifically for you, addressing any questions or concerns you may have on any equipment we supply. Stop by the front desk and a staff member will be happy to book you an appointment with one of our Fitness Managers.

Can someone teach me how to use the machines?

Of course we can teach you! Please stop by the front desk to set an appointment with one of our Fitness Managers.

Free Trial/Day Passes

Any free trial passes?

Your first visit is on us! Try us on for size, we guarantee that you will want to join ASAP!

Guests must bring a photo I.D. and be over the age of 18.

Freeze Memberships

Am I able to freeze my membership?

We do not have the option to freeze your membership at Maxx. If you are unable to visit Maxx for a period of time, the easiest thing might be to cancel and re-join when you come back.

Gifting a Membership/Gift Cards

Can I gift one month of membership to a family member?

Hi, for more info on gifting an already existing member at our club please stop by the front desk and a staff member will be happy to assist you.

Do you offer gift cards?

Hi, we have the perfect gift-giving present for you. We offer “gift certificates” any time of the year. Please call or stop by the front desk for more info!

Kidz Club

What is the minimum/maximum age for a child to attend the Kidz Club?

Hi, our age requirement for a child to attend out Kidz Club is 6 months-12 years old.

What are your Kidz Club club hours?

Hi, our Kidz Club hours are: Monday to Saturday 9AM-12PM & Monday to Thursday 5PM- 8PM.

Lost & Found

Do you have a lost & found I forgot my jacket in the locker room?

Hi, if you ever forget anything in the gym please return to the club immediately. Our staff will be happy to look for your lost item for you but we need you to come into the club immediately to retrieve your item as we have no place to lock it up for you.

Music

They need to play more hip-hop music. Can you change the music?

We use a streaming music service in each facility and only have one station per location, which plays a variety of popular music.

Personal Training

What type of personal training programs do you offer?

Hi, we have a variety of options when it comes to personal training stop by the front desk and one of our personal trainers will be happy to go over these programs with you.

Tanning

I forgot my goggles. Do you sell one time wear goggles?

Hi, we sell peepers’ throwaway goggles that are meant for one time use. We also sell goggles by the set as well. For pricing info please stop by the front desk.

Am I required to wear goggles?

Hi, under state law, we require all members who use tanning to wear eye protection goggles.

I’ve never been tanning before can someone show me how to use the bed?

Of course we can! Ask a staff member at the front desk and they’d be happy to walk you through our tanning procedures.

Transfer Memberships

Can I transfer my home club online or do I have to transfer in person?

Hi, at the moment we only offer transferring of memberships in person at your current home club. Keep a look out though as we have new developments on our website coming to you soon!

Use of Other Locations

If I have a membership to on Maxx gym, can I go to another Maxx too?

Great question! If you have our Platinum membership, you can use any of our Maxx Fitness locations. If not, then unfortunately, you can only use your home gym location. Have you ever thought about upgrading?

Visual Fitness Planner Questions

Is the Visual Fitness Planner offered with any membership?

Hi, we offer our Visual Fitness Planner absolutely FREE regardless of which membership you are enrolled in. Stop by the front desk today to set up an appointment with one of our Fitness Coaches. Best of luck on your fitness journey!

Is there an extra charge to have this “Visual Fitness Planner” done?

Great news, we offer our Visual Fitness Planner absolutely FREE with any of our memberships. To set up your appointment today, stop by the front desk and a staff member will be happy to get you started on your fitness journey.

WI/FI

What’s your Wi-Fi password?

Stop by the front and a staff member will be glad to provide you with our password and network name.

Do you have Wi-Fi?

Hi, all Maxx Fitness Clubzz offers free Wi-Fi.


 

Still have questions? Please use the form below to contact club support